ExpressPermit is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Request a quote or consultation
- Subscribe to our newsletter or updates
- Contact us via phone or email
- Engage our services for building permit applications
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Project details and property information
- Building plans and architectural drawings
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on pages
- Date and time of visit
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process your building permit applications and provide related services
- Communication: Respond to your inquiries, provide quotes, and send service updates
- Improve Our Website: Analyze usage patterns to enhance user experience
- Marketing: Send promotional materials and updates (with your consent)
- Legal Compliance: Comply with applicable laws and regulations
- Business Operations: Maintain records and manage our business operations
3. Disclosure of Your Information
We may share your information with:
Municipal Authorities
Your project information, building plans, and related documents will be submitted to relevant municipal building departments as part of the permit application process.
Service Providers
We may share information with third-party service providers who assist us in:
- Architectural and engineering services
- Payment processing
- Email communication services
- Website hosting and analytics
- Cloud storage
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations (e.g., tax records, building code compliance)
- Resolve disputes and enforce agreements
- Maintain business records
Project-related information is typically retained for a minimum of 7 years in accordance with industry standards and legal requirements.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Withdraw Consent: Withdraw consent for data processing where applicable
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at info@expresspermit.ca or call (905) 441-4418.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Functionality Cookies: Remember your preferences and settings
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Third-Party Websites
Our website may contain links to third-party websites (e.g., municipal websites, Google Maps). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
9. Google Maps API
Our website uses Google Maps API to display our office location. Google's use of information is governed by the Google Privacy Policy.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes (if you've provided your email)
Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
13. Consent
By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.